FAQs

About 3D Printing

You can try out free programs like sketchup, blender, freecad, etc to make your own designs and then have them printed by us.
We are currently still experimenting with finishing as there might be property changes to the material after finishing which will result in lower strength of the final product or dimensional changes for precision products. There have also been instances where the finishing solution used will be trapped in the model and the model will continue to degrade, thus we feel that this art of finishing best be left to the customer to experiment on their own.
You can get inspiration from websites like thingiverse.com , 3dvia.com , grabcad.com , sketchup 3dwarehouse , turbosquid.com or use one of the many free programs (sketchup, blender, freecad, etc) to draw something of your own design.
With the current printers that we have on hand we can go up to 35 micron(0.035mm) layers with our Solidator DLP printer. And 100 micron(0.1mm) layers with the MakerBot Replicator 2X, Pirate3Ds Buccaneer, Rapide3Ds Rapide One, DeltaPrintr and FlashForge Creator X. But with all printers there will usually be a 1-2% discrepancy, so for larger prints the difference will be more obvious. If you require precision size parts, do highlight it to us while ordering and we will adjust the print accordingly.

General Questions

Yes you can. We offer the option to receive the print in its raw form with rafts and support structures.
Make sure your models are water-tight and there are no reverse/ inverted surface on your models. You also have to ensure that your models are Boolean or grouped as one item. Always save your model files as an individual file.
Yes, we provide a scanning service using our Sense 3D Scanner.

Colours & Materials

We offer 2 different kinds of printing resolution for Fused Filament Printers 0.20mm (Standard) and 0.30mm(Coarse). For any other resolutions please specify in the email.
We provide 4 different kinds of inner filled options of 100% filled (Solid), 50% filled (Half), 10% filled(Standard), 5%(Least dense). For any other percentages please specify in the email.
We can currently print in ABS (Acrylonitrile butadiene styrene) and PLA (Polylactic acid) but our Solidatator DLP printer will be using a special liquid resin which is extremely hard at 85D shore hardness(same as ABS) but with melting point of 110*C.(ABS has a melting point of 220*C)
If you are not specifically fussy about where the colours come in on the print then there is no limit to how many colours, but if there are specific parts of the print that require it being a certain colour then we are at a maximum of 2 colours with the need of two .stl files, one for each colour position.
We currently offer PLA and ABS printing in 16 colours. Click here to see the colour choices.

Ordering a 3D Print

Depending on orders we would need at least a 3-4 day lead in time after receiving your file and payment.
If there are certain prints that you like on our facebook page/website please highlight which post it is and we will get back to you on its cost, if you like that particular print in a larger/smaller size we are also able to reproduce that for you.
We offer design consultation but will be charged separately as we are currently using outsourced designers.
We aim to print your order within 1 day upon payment.

Printing time (excluding weekends and bank holidays) depends on object size:
1-3* working days for small (hand-sized) prints,
3-5* working days for medium sized prints,
and 5-7* working days for complex prints.
* All print times are subject to queue upon receipt of payment.

We will have a market of in-house and consignment designed items for sale which will be up on our website.
Please fill up our order form if you have the .stl files ready, stating the type of material, layer height, infill percentage and colour you want the item to be printed in. (if colour preferred is not available, we will contact you via email on the available colour options.)

If you wish to enquire more about our services, kindly contact us here.

The build areas for our printers vary so depending on the type of printer chosen it can range from 28 L x 21 W x 20 H cm on the Solidatator, 25 L x 16 W x 12 H cm on MakerBots Replicator 2X, 15 L x 10 W x 12 H cm on Pirate3Ds Buccaneer, 17 x 17 x 17 cm on the RapideOne, 25 cm Diameter x 30 cm Height on the DeltaPrintr and 22.5 x 14.5 x 15 cm on the FlashForge Creator X.
Make sure your models are water-tight and there are no reverse/ inverted surface on your models. You also have to ensure that your models are Boolean or grouped as one item. Always save your model files as an individual file.
We accept files in .stl and .obj (when sending us a .obj file please also state the dimensions of the model.)

Costs

We do not have a minimum order but if on the software it shows 0g then we will charge 1g worth of material for your print.
We calculate cost per gram and on which sort of printer, the Fused Filament Printers cost are at a range of $0.80 to $0.40 per gram depending on total weight of print (the heavier the item the cheaper per gram) and the DLP printer resin will cost $1 per gram.
You can download programs like makerbot industries makerware or Cura to calculate the amount of material to be used in the build. All you need to do for makerware is to export the item with your desired settings and preview to see the weight, this will give you a rough estimate of the cost of the model.
Printers may be getting cheaper but the biggest drawback for the individual home user is the expertise and that it takes hours or even days to print a 3D model (depending on the complexity and resolution of the model). We provide a hassle free printing experience when you send us your files to print, we give you the printed product. No fuss no muss.
We can work with you on designing your personal customised piece, cost will vary depending on consultation time and complexity of design. Viewing of samples can be arranged at a pre-determined location and time, we also have a gallery that you can view the items and the specifications at which we printed them at.

Shipping

Yes we do but shipping would be borne by the client, we will get quotes from a range of shipping companies, traditional post, UPS, DHL or FEDex and then let you decide which to send by.

Troubleshooting

The minimum wall thickness/ details have to be 1mm and above. Please note that parts that are having small details which are hanging or protruding out of your models might break easily when removing the support structure.
Make sure your models are water-tight and there are no reverse/ inverted surface on your models. You also have to ensure that your models are Boolean or grouped as one item. Always save your model files as an individual file.